How can I book a lesson?

You can book a lesson by choosing the date, time, and teacher.
Please refer to the "How to use" page for more details.
You can also watch a video tutorial.

How long is each class?

One lesson lasts 25 minutes.
Two lessons last 50 minutes.
You can book two lessons in a row.

Can I take a 50-minute lesson?

Yes, you can.
If you book two consecutive lessons, you can take a 50-minute lesson.

Is the time always displayed in Japan time?

The date and time are displayed in the time zone you set up on your profile page.

What are the Max bookings?

The number is the maximum number of bookings you can hold.
The number is determined by your chosen plan and the points you have purchased.
Please refer to the 'Buy Points' page for more details.
This is to prevent any single student from monopolizing a popular teacher.

How can I change the lesson time?

Please click on the date of the lesson on your page to see the booking details. You can cancel the lesson from there and then book another lesson.

*If you cancel the lesson at least 24 hours in advance, your points will be refunded. Cancellations made less than 24 hours before the lesson are not eligible for a refund.

Can I make multiple bookings at once?

Yes, you can.
-Book by date and time

Select multiple lessons you want to book and click on "Book now" to book those lessons.

Multiple Booking from time (explainer video)

-Book from a teacher

Turn on the multiple booking switch below the calendar, select multiple lessons, and click the "Book Now" button to book them.

Multiple Booking from teacher (explainer video)


How do I send a lesson request to the teacher?

By clicking on the date of the lesson, you will be directed to the booking details page, where you can send messages and requests to the teacher. Alternatively, you can send a message directly through Skype.

If there is no call from the teacher, what should I do?

If there is no call from the teacher, please initiate the call yourself via Skype. You can find the teacher's Skype name on the booking details page, which is accessible by clicking on the date of the lesson in your account, and also in the booking confirmation email.

If you are still unable to contact the teacher, please send us a report by clicking on the date of the lesson in the Lesson list.

If Skype app doesn't work well, what should I do?

If you are experiencing issues, please try accessing Skype directly through the web.

Skype web:https://web.skype.com/

Am I able to take lessons from overseas?

Yes, you can take lessons from overseas as long as you have a stable internet connection.
If you set the timezone in your profile, the schedule will be displayed in your local time.


How much does it cost to take each class?

Lesson fees are set by the teachers.
The minimum charge is 390 points (equivalent to ¥390) per class, with the average being 500 points. You can check the fees on the Japanese Teachers' List.

How do I purchase the points?

Please log in and purchase points on the "Buy Points" Page.

If I have points left at expiration date, can I apply them to the next period?

Yes. If you buy some points, you can bring your points to the next period.

Even though I've cancel a class, points haven't been returned. How should I do?

If you cancel a lesson less than 24 hours before the lesson, the points can not be refunded. (If you cancel more than 24 hours before the lesson, your points will be refunded.)

In case the teacher does not answer my call, when can I get back points?

You can change the lesson status up to 24 hours after the lesson to have your points returned. So please wait a moment.
Please click the date of the lesson to change the lesson status.


Can I pay with a debit card or Amex card?

Yes, you can. We accept debit cads, and Amex cards individually. Please contact us. (Please let us know how many points you want.)

How can I update my credit card details?

Please change your plan. (on the "Buy points" page)
You can also select the same plan.
*Please note that points for new monthly plans will be credited to your account immediately.


Can I have a short break?

Yes, you can.
1. Cancel your monthly plan on the 'Buy points' page.
Any remaining points can be used until they expire.
2. Rejoin our plan at any time.

How can I change my plan?

You can change your plan on the Buy Points page.
Please note that changing your plan means purchasing a new plan.

How can I cancel my monthly plan?

You can cancel your monthly plan at the bottom of the 'Buy Points' page. Any points you have can still be used until they expire, and you can rejoin the monthly plan whenever you wish, using the same page.


Can I have a receipt and an attendance certificate?

Yes, you can.
Please click "Receipt" at the Usage Status page to get a receipt.
Attendance Certificate:
Please enter a period and click "Display" at the Usage Status page.
You have the option to customize the name on both the receipt and the attendance certificate.

How can I quit JapaTalk?

After logging in, please visit the "Buy points" page, and you can find the "Cancel form" at the bottom of the page.

I can no longer press the booking button on my phone.

If you're experiencing technical issues, please reboot your phone and try again.

Can I take lessons from abroad?

Yes, you can.
If your time is different from Japan's, please set the time zone on your profile page.

Can I use apps other than Skype, like Zoom or Teams, for lessons?

Our primary platform for lessons is Skype. While some instructors may offer lessons via Zoom, the availability of other apps is limited. You can access Skype lessons through your browser without the need to download the application.

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Other questions