How can I reserve a lesson?

You can make a reservation by choosing a teacher or a date.
Please refer to the "How to use" page for more details.
You can also watch a video tutorial.

How long is each class?

One lesson lasts 25 minutes.
Two lessons lasts 50 minutes.
You can book two lessons in a row.

Can I take a 50-minute lesson?

Yes, you can.
If you reserve two consecutive lessons, you can take a 50-minute lesson.

Is time always displayed in Japan time?

Date and time are displayed in the time zone you set up on your profile page.

What are the Max bookings?

The maximum number of reservations you can have.
The number is decided depending on the plan and the purchase point.
Please check the point purchase page.
It is considered so that a popular teacher is not monopolized by a student.

How can I change the lesson time?

Please click the date of the lesson on your page, you can see the booking detail page.
You can cancel the lesson at the booking detail page.
Then please book the other lesson.

*If you cancel at least 24 hours before the lesson, you will get your points back (later than that, points cannot be refunded).

Can I make multiple reservations at once?

Yes, you can.
-Book by date and time

Select multiple lessons you want to reserve and click on "Book now" to make a reservation.

Multiple Booking from time (explainer video)

-Book from a teacher

Turn on the multiple reservation switch below the calendar, select multiple lessons, and click the "Book Now" button to reserve them.

Multiple Booking from teacher (explainer video)


How do I send a lesson request to the teacher?

Click the date of the lesson, you can see the booking details page.
You can send your message and request to the teacher there.
Or simply you can send a message via Skype.

If there is no call from a teacher, what should I do?

Please call the teacher via Skype.
Teacher's skype name is written in the booking details page (and in the booking confirmation email). Click the date of the lesson, you can see the booking details page.

If you can't still contact teachers, please send us a report. Please click the date of the lesson at the Lesson list.

If Skype app doesn't work well, what should I do?

Please try the following Skype web directly.

Skype web

Am I able to take lessons from overseas?

Yes, you can.
If you set the timezone in your profile, the schedule will be displayed in your local time.


How much does it cost to take each class?

The lesson fee is set by the teachers.
The lowest points are 390pt(=¥390) for a class.
(The average is 500pt.)
You can check the points at Japanese Teachers' List.

How do I purchase the points?

Please log in and purchase points on the "Buy Points" Page.

If I have points left at expiration date, can I apply them to the next period?

Yes. If you buy some points, you can bring your points to the next period.

Even though I've cancel a class, points haven't been returned. How should I do?

If you cancel a lesson less than 24 hours before the lesson, the points can not be refunded. (If do it more than 24 hours before, they are refunded.)

In case the teacher does not answer my call, when can I get back points?

You can change the lesson status within 24 hours after the lesson, then your points will be returned. So please wait a moment.
Please click the date of the lesson to change the lesson status.


Can I pay with a debit card or Amex card?

Yes, you can. We accept debit cads, and Amex cards individually. Please contact us. (Please let us know how many points you want.)

How can I update my credit card details?

Please change your plan. (on the "Buy points" page)
You can also select the same plan.
*Please note that points for monthly plans will be added immediately.


Can I have a short break?

Yes, you can.
1. Cancel your monthly plan on the "Buy points page".
Points can be used until expiration date.
2. Join our plan again whenever you want.

How can I change my plan?

You can change your plan on the Buy Points page.
Please note that changing your plan means purchasing a new plan.

How can I cancel my monthly plan?

You can cancel your monthly plan on the bottom of the "Buy Points" page.
(Points can be used until expiration date.)
You can rejoin the monthly plan at any time on this page.


Can I have a receipt and an attendance certificate?

Yes, you can.
Please click "Receipt" at the Usage Status page to get a receipt.
Attendance Certificate:
Please enter a period and click "Display" at the Usage Status page.
You can change your name of the Receipt and the Certificate.

How can I quit JapaTalk?

After logging in, please visit the "Buy points" page, and you can find the "Cancel form" at the bottom of the page.

I can no longer press the reservation button on my phone.

Please reboot your phone and try again.

Can I take lessons from abroad?

Yes, you can.
If your time is different from Japan's, please set the time zone on your profile page.

Can I use apps other than Skype, like Zoom or Teams, for lessons?

Primarily, we use Skype for lessons. Some instructors may use Zoom, but those who can use other apps are few. You can also use Skype's browser version without needing to download the app.

I can't log in from today.

Please clear your browser's cache and try again.

Other questions