FAQ

Reservation

Please tell me how to make a reservation.

You can make a reservation from the teacher or the date.
Please see the "How to use" page.
We also show it on video.

Can I take a 50-minute lesson?

Yes, you can.
If you reserve two consecutive lessons, you can take a 50-minute lesson.

Is time always displayed in Japan time?

No.
Date and time are displayed in the time zone you set up on your profile page.

What's the Reservable number at once?

The maximum number of lessons you can reserve in advance.
The number is decided depending on the plan and the purchase point.
Please check the point purchase page.
It is considered so that a popular teacher is not monopolized by a student.

How can I change the lesson time?

Please click the date of the lesson on your page, you can see the booking detail page.
You can cancel the lesson at the booking detail page.
Then please book the other lesson.

*You can cancel the booking without any penalty if you cancel at least 24 hours before the lesson. (After that, points cannot be refunded.)

Lessons

How long is each class?

One lesson is for 25 minutes.
Two lessons are for 50 minutes.
You can book two lessons in a row.

How do I send a lesson request to the teacher?

Click the date of the lesson, you can see the booking details page.
You can send your message and request to the teacher there.

If there is no call from a teacher, what should I do?

Please call the teacher via Skype.
Teacher's skype name is written in the booking details page (and in the booking confirmation email). Click the date of the lesson, you can see the booking details page.

If you can't still contact teachers, please send us a report. Please click the date of the lesson at the Lesson list.

If Skype app doesn't work well, what should I do?

Please try the following Skype web directly.

Skype web

Am I able to take lessons from overseas?

Yes, you can.

Points

How much does it cost to take each class?

The lesson fee is set by the teachers and lessons.
The lowest points are 390pt(=¥390) for a class.
You can check the points at Japanese Teachers' List.

How do I purchase the points?

If you would like to purchase the points, please log in and purchase points at "Buy Points" Page.

If I have points left at expiration date, can I apply them to the next period?

Yes. If you buy some points, you can bring your points to the next period.

How do I continue with my lessons?

If you would like to continue, please log in and buy some points or join a monthly plan at "Buy Points" Page.

Even though I've cancel a class, points haven't been returned. How should I do?

If you cancel a lesson less than 24 hours before the lesson, the points can not be refunded. (If do it more than 24 hours before, they are refunded.)

In case the teacher does not answer my call, when can I get back points?

You can change the lesson status within 24 hours after the lesson, then your points will be returned. So please wait a moment.
Please click the date of the lesson to change the lesson status.

Payment

Can I pay the fee by PayPal, or debit card, or Amex card, or prepaid card?

Yes, you can. We accept PayPal, and debit cads, and Amex card, and prepaid card individually. Please contact us. (Please tell us how many points you want.)

Can I pay the fee at convenience stores?

You can buy a Vプリカ(V Purika) at convenience stores. It is a prepaid card. There is not the examination of qualification.
Then, please contact us. (Please tell us how many points you want.)

Plans

Can I have a short break?

Yes, you can.
1. Cancel your monthly plan at "Buy points page".
2. Join our plan again whenever you want.

Other

Can I have a receipt and an attendance certificate?

Yes, you can.
Receipts:
Please click "Receipt" at the Usage Status page to get a receipt.
Attendance Certificate:
Please enter a period and click "Display" at the Usage Status page.

How can I update my credit card details?

Please change your plan. (on "Buy points" page)
You can also select the same plan.
*The points of the plan will be added to your account.

How can I quit JapaTalk?

After logging in, please go to "Buy points" page, and you can find "Cancel form" at the bottom of the page.