You can book a lesson by choosing the date, time, and teacher.
Please refer to the "How to Use" page for more details.
You can also watch a video tutorial on our How to Use page.

One lesson lasts 25 minutes.
Two lessons last 50 minutes.
You can book two lessons in a row.

Yes, you can.
If you book two consecutive lessons with the same teacher, you can take a 50-minute lesson.

No.
The date and time are displayed in the time zone you set up on your profile page.

"Max bookings" is the maximum number of bookings you can hold.
The number depends on your plan and the points you have purchased.
Please refer to the "Buy Points" page for more details.
This helps ensure all students can book lessons with popular teachers.

Please click on the "Details" button of the lesson on your page to see the booking details. You can cancel the lesson from there and then book another lesson.

Cancellation Policy: You'll get a full refund if you cancel at least 24 hours before your lesson. Cancellations within 24 hours are not refundable.

Yes, you can. There are two ways to do it:

1. Book by date and time

After logging in, go to the calendar and choose a date. You'll see a list of available lessons for that day.

Select multiple lessons (different teachers or times) and click the "Book now" button.
👉 Watch the video guide (Multiple Booking by Time)

2. Book from a teacher's page

Go to the teacher's page and scroll down to their calendar.
Turn on the “Multiple Booking” switch.

Select multiple lesson times with that teacher, then click "Book Now".
👉 Watch the video guide (Multiple Booking by Teacher)

After logging in, click the "Details" button for your lesson to go to the booking details page. From there, you can send messages and requests to the teacher. You can also send a message directly through Teams.

If the teacher doesn't call you, please start the call yourself using Teams. You can find the teacher's Teams invitation link on the booking details page (click "Details" in your account) and in your booking confirmation email.
If you still can't contact the teacher, please report the issue by clicking on the lesson date in your lesson list.

If you're having issues with the Teams app, please try the web version instead. Open the following page and sign in:
Teams web: https://www.microsoft.com/microsoft-teams/log-in

Yes, you can take lessons from anywhere as long as you have a stable internet connection. If you set your timezone in your profile, the schedule will be displayed in your local time.

The price varies by teacher and lesson type. For online lessons (25 minutes):

- Minimum price: 390 points (about 390 yen)
- Average price: 600 points
For exact fees, please check our teacher list.

Please log in and purchase points on the "Buy Points" Page.

Yes. If you purchase points, you can carry over any unused points to the next period.

If you cancel more than 24 hours before the lesson, your points will be refunded automatically. However, if you cancel less than 24 hours before the lesson, the points cannot be refunded due to our cancellation policy.

You can get your points back by changing the lesson status within 24 hours after the lesson time. Please click the Details on your page to change the lesson status. The lesson status will be automatically finalized 24 hours after the scheduled lesson time, and your points will be refunded if applicable.

Yes, you can. We accept debit cards and Amex cards individually. Please contact us and let us know how many points you want to purchase.

Please change your plan on the "Buy Points" page. You can also select the same plan to update your card information.
Note: Points for new monthly plans will be credited to your account immediately.

Please click on the teacher's Teams invitation link and send a message on Teams.
You can find the Teams invitation link by clicking on the lesson date and time after logging in.

Click on the account icon in the upper right corner of the screen, and when you hover over your name, a pencil icon will appear. Click on it to edit your display name.
*Please make your Teams display name as similar as possible to your JapaTalk name.

Please sign in again and try once more.

Please consider using Teams from your browser without installation.
https://www.microsoft.com/microsoft-teams/log-in

If you're using a corporate Teams account, external chats may be restricted. In this case, please sign in to Teams with your personal Microsoft ID instead.

Yes, you can.
1. Cancel your monthly plan on the "Buy Points" page.
Any remaining points can be used until they expire.
2. Rejoin our plan at any time.

You can change your plan on the "Buy Points" page.
Please note that changing your plan means purchasing a new plan.

You can cancel your monthly plan at the bottom of the "Buy Points" page. Any points you have can still be used until they expire, and you can rejoin the monthly plan whenever you wish using the same page.

Yes, you can.
Receipts:
Please click "Receipt" on the Usage Status page to get a receipt.
Attendance Certificate:
Please enter a period and click "Display" at the Usage Status page.
You have the option to customize the name on both the receipt and the attendance certificate.

After logging in, please visit the "Buy Points" page, and you can find the "Cancel form" at the bottom of the page.

One reason is that we use Teams for our lessons. By using Microsoft’s Teams, we can avoid the costs of developing our own video call app, allowing us to provide high-quality video call lessons at a lower price.
Additionally, we work with instructors from diverse backgrounds, including those who may not have formal training as Japanese language teachers, which helps us keep our lesson fees affordable. However, we carefully select all instructors through interviews, ensuring high-quality Japanese lessons with confident communication skills.

If you're experiencing technical issues, please restart your phone and try again.

Yes, you can.
If your time is different from Japan's, please set the time zone on your profile page.

Our primary platform for lessons is Teams. While some instructors may offer lessons via Zoom, the availability of other apps is limited.
If you would like to have lessons on Zoom, please create a meeting and send the URL to your teacher using JapaTalk's messaging feature.
You can also access Teams lessons through your browser without downloading the application.

If you encounter issues accessing our services, please clear your browser's cache and try again.